Hey everyone,
We wanted to reach out and give you a quick, transparent heads-up about something happening behind the scenes today.
If you’ve experienced any hiccups, slow loading times, or trouble checking out on our site over the last little while, you aren’t alone. Shopify—the platform that powers our online store—is currently experiencing a major, widespread outage across the UK.
To be completely honest, we haven’t seen a platform-wide disruption of this size in a very long time. Because our website relies on Shopify to process orders and keep things running smoothly, it means some parts of your shopping experience might feel a bit broken right now.
What we’re doing about it
Please rest assured that our team is actively monitoring the situation. We are watching things minute by minute, and as soon as Shopify deploys a fix, we’ll make sure everything on our end is firing on all cylinders.
How to track the progress
If you’d like to keep an eye on things yourself, Shopify maintains a live tracker where they post real-time updates on their engineering team’s progress. You can check it out directly right here:
We know how frustrating it is when you’re trying to browse or finish a purchase and things don’t work the way they’re supposed to. We genuinely appreciate your patience and support while the tech teams work hard to get the lights back on.
If you have a matter that is super urgent, or if you just want to check on a previous order, please don’t hesitate to reach out to our support team directly. We are right here and ready to help however we can.
We hope to be completely back up and running very soon!
Warmly,
The Armadillo Team